Workflow Creator/Designer

• Join an innovative and growing organisation, be a part of their success story 
• WFH Flexibility 
• Inner city location – Based in Toowong

Seeking a Workflow Creator/Designer to deliver enterprise solutions, enhance systems, & provide technical guidance. Drive innovation & continuous improvement.

About us

Auto & General (A&G) is the fastest growing major Motor and Home insurer in Australia. We provide insurance products and solutions to safeguard a brighter future for our customers, delivered through our multi award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Virgin Money.

Our range of general insurance products protect customer’s most valued possessions on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

Our culture of ‘high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

Purpose of the Role

The Workflow Creator/Designer delivers enterprise workflow solutions and provides technical guidance for business initiatives. They challenge the status quo and advocate for continuous improvement of enterprise workflow systems. Responsibilities include planning and implementing changes to enhance performance, developing and supporting the organization's enterprise systems, and ensuring these systems are available, secure, resilient, and scalable for future needs.

Position Accountabilities

• Assist in the design, development, implementation, and support of ServiceNow Workflow solutions.
• Develop expertise to support enterprise-wide delivery.
• Identify and resolve issues to improve performance and ensure compliance with security policies and standards.
• Maintain knowledge management for sustainable solutions.
• Collaborate with stakeholders and external suppliers.
• Champion the workflow solution and perform relevant activities as needed.
• Contribute to team development through training and knowledge sharing.
• Drive continuous improvement initiatives for platform reliability, scalability, efficiency, and security.
• Ensure end-to-end ownership and innovation of workflows.
• Collaborate with Cloud Platform & Development teams to automate deployment and maintain integrations.
• Implement monitoring tools to identify and resolve issues proactively.
• Provide specialist technical support as a Subject Matter Expert.
• Maintain and improve the Workflow knowledge base and procedures.
• Share knowledge and train team members.
• Ensure compliance with company policies and complete mandatory training.
• Adhere to security policies, industry standards, and regulations.

Knowledge and Experience

• Understanding of workflow and process modeling; quick to learn new technical skills.
• Focused on business outcomes and solving complex challenges collaboratively.
• Strong problem-solving, debugging, and testing skills; adept at learning new technologies.
• Logical thinker with knowledge of agile frameworks; focused on delivery and customer service.
• Responsible for delivering outcomes and contributing to a high-performing team culture.
• Good interpersonal skills for interacting with diverse groups and building relationships.
• Strong project management skills; able to balance multiple projects under pressure.
• Excellent communication and presentation skills for both technical and non-technical stakeholders.
• Ability to articulate technical solutions to business stakeholders and technical teams.
• Capable of self-managing and prioritizing activities across multiple initiatives.
• Experience in system development, administration, operations, support, or solutions implementation with relevant qualifications or certifications.
• Detailed understanding of platform knowledge/content features; familiar with JavaScript, CSS, Jelly, JSON, Angular.
• Foundational understanding of key technologies for ServiceNow integration, including SSO, SAML, SSL, REST Web Services.

Our Perks

• Location – Our office is conveniently based in Toowong Village shopping centre - a city fringe location with access to retail, restaurants, various parking options and public transport.  
• Extra leave - Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
• Paid parental leave - We support our new parents with paid parental leave and other benefits.
• Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
• Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
• Employee discounts - You’ll receive discounts on Budget Direct insurance products.
• Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
• Onsite facilities – There are excellent end-of-trip facilities on offer and private spaces for nursing mothers.
• Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.

If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.