Technical Services Engineer

At Aurion, we’ve been the trusted people and payroll partner of Australian businesses for over 35 years. We are committed to delivering exceptional people and payroll solutions to make life work better for our customers.

Our powerful, industry-leading people and payroll software supports hundreds of Australian businesses to have simple, effective solutions to meet their unique and complex requirements.

We are looking for a highly motivated Technical Services Engineer to join our Cloud Services team. In this role, you can expect to be constantly learning and adapting to new technologies to ensure we are providing outstanding support to our team and customers. The right candidate will have strong analytical and problem-solving skills, while being able to collaborate with the team and also work independently.

Responsibilities

• Provide second-level technical support to customers who utilise both our Cloud and On Premise software solutions
• Actively contribute to developing, implementing and maintaining the Aurion Cloud software
• Continuously improve upon the deployment and maintenance of the Aurion software and associated services
• Assist with the migrating customers from our On Premise to Cloud software solution
• Ensure that the Aurion Cloud Platform and internal AWS accounts and resources are optimised for efficiency

Skills and experience

• Prior experience in a Systems Administrator/Engineer role or similar is essential
• Demonstrated knowledge and previous administration experience with Windows and Linux is required
• Sound understanding of networking and security concepts
• Effectively operate in a distributed workforce in both a remote and in-office setting using a variety of collaboration and communication platforms
• Strong written and verbal communication skills
• Ability to perform work outside of standard hours when required (on a standby or scheduled capacity)
• Previous experience working with AWS in an organisational environment is highly advantageous
• Administration and management experience with Crowdstrike, Splunk or similar is highly regarded
• Consent and ability to obtain a baseline security clearance

Benefits of joining our team

• Training, guidance, and assistance provided to further your career development
• Competitive salary package
• Flexible working arrangements
• Great team culture
• Future career opportunities in a thriving tech business
• Employee benefits including flexible work arrangements, health checks, employee assistance program and much more!
• The security of joining a trusted and established Australian brand

Our people are integral to our success. As part of the Aurion team you can look forward to receiving strong support to progress in your role and enjoy a friendly, respectful, collaborative culture. At Aurion, fantastic work is done by fantastic people, and you have the opportunity to work with true industry experts.

Rated an HRD Employer of Choice for 3 years in a row, we offer a range of industry-leading benefits, including:

• Salary sacrificing options
• Learning and career development opportunities
• Hybrid working arrangements available
• Generous parental leave, career breaks, study leave and unpaid leave
• Recognition and rewards program

Diversity and inclusion is strongly supported at Aurion from our Leadership Team down, who reflect the company’s values and promote our ‘One Team Aurion’ culture. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply.

We also encourage individuals with disabilities to apply. We will provide the right physical environment and support for anyone to enjoy equal access to the right employment opportunities, from the interview process and beyond.