Technical Officer

Sunshine Coast Council
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Why work with us?

At Council, we’re proud of our region. We collaborate with community to achieve truly sustainable outcomes, enhance our enviable lifestyle, and create award-winning places and spaces that are uniquely Sunshine Coast. So, if you love it here as much as we do, and you want to shape our region for the future – you’ll want to join our team!

With the vision to be Australia’s most sustainable region - Healthy, Smart, and Creative, council is at the forefront of delivering a number of region-shaping projects that will see the region become a hub for innovation, entrepreneurship and creativity, along with opportunities and a lifestyle for all to enjoy.

About the Role

The Digital Information Services branch delivers agile and transformative information and technology, enabling council to be a leader in providing innovative and sustainable services to its communities.

As the Technical Officer, you will provide technical support and management of Councils desktop environment to ensure a secure, stable and efficient desktop computer environment, commensurate with the needs of council combined with also providing quality customer support services across Council, identifying and resolving hardware, software, printing, connectivity, network and communication issues.

Key duties of this role include, but are not limited to:

  • Identify and resolve operational, hardware, software, printing and connectivity issues on the desktop and mobile phone environment.
  • Identify and resolve network and telecommunications issues.
  • Manage the installation, replacement or relocation of computers, printers, and peripherals across all departments.
  • Assist in the development and distribution of software to the desktop using packaging tools.
  • Drive innovative technology solutions; participate in the Research and Development of new technology initiatives to provide the most cost-effective systems to assist Council Business Groups meet their business needs.

This position is based at the Sunshine Coast City Hall, in the heart of Maroochydore CBD. Although, part of this role’s work may be required to be performed at different Council’s buildings.

About you

As the Technical Officer, you will have extensive experience with Intune, SCCM (Microsoft Endpoint Configuration Manager, software deployment and application support.

As a professional withing the Digital & Information Services, you will have experience in O365 Administration.

You will have demonstrated experience in servicing, maintenance, and support across technology equipment such as, computer systems, Laptop and Smart phones, smart devices, networks and, printers.

As a requirement of this role, you will possess a Bachelor’s degree or other relevant qualification and/or experience in an Information Technology Services environment.

Our Culture & Employee Benefits

Council is committed to creating an inclusive, culturally diverse, healthy, skilled and dedicated workplace culture. As an employee you will enjoy a range of benefits and working styles to suit you:

  • Wellbeing: Your wellbeing is important to us therefore we offer a number of different initiatives such as discounted health related memberships, fitness passport, employee assistance program and development opportunities.
  • Flexibility: We know it is important to balance life and work, therefore we offer flexible working including a 9-day fortnight and a hybrid WFH model that help you be your best.
  • Extras: Those extras make a difference therefore we offer salary packaging options on novated leases, superannuation, smartphones and devices. We also pay you 17.5% leave loading and generous Superannuation where council will contribute 12% Superannuation in addition to your 6% superannuation contribution.

How to apply

Your written application should include:

  • A 1-2 page cover letter demonstrating your ability to fulfil the mandatory and desirable requirements on the Position Profile. Keep the key responsibilities in mind when addressing this criteria; and
  • A current resume or curriculum vitae.

Once you have these two documents ready, click ‘Apply Now’ and follow the prompts to complete your application.

Further Information

Helpful information to assist you in completing your application is available on the Sunshine Coast Council website.

To learn more about Council’s vision and projects, you can view the Corporate Plan 2023-2027.

For specific enquiries contact Lesley Ryan during business hours on 0400 014 782.

We're working hard to create an inclusive workplace that reflects the diverse community we serve. If you require adjustments at any stage of the recruitment process, please reach out to the Recruitment Team [email protected].

At Sunshine Coast Council, we embrace differences in gender, age, ethnicity, race, cultural background including First Nations, disability, religion and sexual orientation. To deliver the best service to our region we want a workforce that reflects the diverse community that we serve. Sunshine Coast Council strongly encourages all suitable applicants to apply for this role.