ICT Service Transition Lead
Description
Inspired by lifestyle. Driven by opportunity.
That's the vision of the City of Gold Coast.
The City of Gold Coast is Australia’s second-largest local government authority, and our people are united in their passion for delivering the best for our City.
Why join the City of Gold Coast?
When you join the City of Gold Coast, we provide pathways and opportunities for you to grow and achieve your potential; we look out for your health and wellbeing with our Fitness Passport and Employee Assistance Programs, and we offer flexible work including the option to work remotely to allow you to have more time doing the things you enjoy. We have a generous superannuation scheme and an employee-driven Social Club to get you amongst the action!
Additionally, we are offering an attractive annual salary package with flexibility to negotiate for the right person.
About your new role
With the support of the ICT Service Management Team, you will take the lead in coordinating and completing the service and support aspects of smoothly transitioning new or changed ICT Services into BAU/service operations.
About you
You will use your communication skills to effectively engage, influence, and resolve issues with a variety of suppliers and stakeholders, and will leverage your written communication skills to write documentation to define ICT services and support models. We would love it if you have prior experience working in an operational or service delivery team, with knowledge of IT Service Management/Service Transition.
Most importantly, we are looking for a team member who is proactive, outcome-focused, learns new systems quickly and is eager to learn. If you're up for a challenge while being supported by a great team, we would love to hear from you!
About your new role
With the support of the ICT Service Management Team, you will take the lead in coordinating and completing the service and support aspects of smoothly transitioning new or changed ICT Services into BAU/service operations.
About you
You will use your communication skills to effectively engage, influence, and resolve issues with a variety of suppliers and stakeholders, and will leverage your written communication skills to write documentation to define ICT services and support models. We would love it if you have prior experience working in an operational or service delivery team, with knowledge of IT Service Management/Service Transition.
Most importantly, we are looking for a team member who is proactive, outcome-focused, learns new systems quickly and is eager to learn. If you're up for a challenge while being supported by a great team, we would love to hear from you!
Does this sound like you?
To submit your interest, please email your resume and let us know in your cover letter why you would be a great fit for this role. Email address: kraftery@goldcoast.qld.gov.au
